Delivery and returns

Last updated: 4 November 2026

We want your coffee to arrive fresh, safe and quickly. Here's everything you need to know about delivery, returns and refunds. If you have any questions, just get in touch.

Delivery

Where we deliver

We deliver to England, Scotland and Wales. We're sorry, but we can't deliver to Northern Ireland, the Isle of Man, the Channel Islands or outside the UK at the moment.

Some Scottish Highlands and Islands postcodes may be outside our courier's delivery area. If we can't reach your address, we'll get in touch and give you a full refund.

How we deliver

We send all orders with InPost, delivered to your door. Your coffee is bubble-wrapped and packed in a strong mailing bag to keep it safe on its way to you.

You'll receive an email with tracking details once your order is on its way.

When it will arrive

We dispatch orders within 1 to 2 working days (Monday to Friday, excluding bank holidays). You can follow your parcel's journey with the InPost tracking link we send you.

Delivery costs

Delivery is worked out at checkout based on the weight of your order:

  • 250g bag: £2.95

  • The Little Coffee Fix (2 x 250g): £3.50

  • 1kg bag or The Coffee Lover: £4.00

  • The Ultimate Coffee Fix or Coffee Lover's Gift Box: £4.50

Subscriptions

Your first subscription order is dispatched within 1 to 2 working days. After that, your coffee is sent each month when your subscription renews. Delivery is included in your monthly payment at the rate shown at checkout.

Missing or damaged parcels

If your parcel hasn't arrived within 5 working days of dispatch, or arrives damaged, please contact us as soon as you can with your order number (and a photo if it's damaged). We'll sort it out with a replacement or a refund.

Returns

Changed your mind?

You can cancel your order within 14 days of receiving it, without giving a reason. This is your right under the Consumer Contracts Regulations 2013.

Because coffee is a food product, we can only accept returns of bags that are still sealed and unopened. For hygiene reasons, opened coffee can't be returned unless it's faulty.

The same applies to our gift box. The cups and gift must be unused and in their original packaging.

How to return an item

  1. Email us within 14 days of receiving your order to tell us you'd like to cancel. Please include your order number.

  2. We'll reply with our returns address.

  3. Send the items back within 14 days of telling us. We recommend a tracked service, as returns are your responsibility until they reach us.

If you've changed your mind, you'll need to pay for the return postage.

Faulty or wrong items

If something arrives faulty, damaged or isn't what you ordered, please let us know within 10 days. We'll offer a replacement or a full refund, including delivery, and cover any return costs. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Refunds

Once we receive your return (or proof that you've sent it), we'll refund you within 14 days. Refunds go back to the card you paid with.

We can't refund postage and return postage when you've changed your mind.

We may reduce a refund if items have been opened or used beyond what's needed to check them.

Cancelling a subscription

There's no minimum term, so you can cancel your coffee subscription at any time from your customer account, or by emailing us. Please cancel before your next renewal date to avoid being charged for the next month.

If you cancel within 14 days of receiving your first delivery, you have the same rights as any other order: unopened bags can be returned for a refund.

Contact us

Email: thepeakygrinder100@gmail.com

Phone: 07784 480373

Address: The Peaky Grinder, Bewdley, Worcestershire, DY12 2YE

Or use our contact form.